WBSRocks podcast features in-depth conversations on customer experience, digital transformation, supply chain, eCommerce, industry 4.0, and enterprise software categories such as CRM, ERP, or analytics suites. The purpose of the show is to help CFOs, COOs, CEOs, and business owners with their daily commercial, operational, or financial challenges by taking a deep dive into business cases and processes, technology strategy and architecture, transformation initiatives, and business models. The show also offers an independent analysis of technology trends, various enterprise software vendors and solutions, and their mergers and acquisitions. Subscribe today to stay on top of digital transformation trends!
BPM has undergone a notable transformation, shedding its earlier complexity to become a powerful asset in ad-hoc CRM scenarios, particularly for industries with sophisticated customer e…
The enterprise tech and AI landscape is evolving at a breakneck pace, marked by bold investments, leadership changes, and groundbreaking innovations. Mike Ettling’s departure from Unit4…
Supply chain suites distinguish themselves from traditional ERP and analytics platforms by being specifically designed to meet the intricate needs of supply chain-intensive industries. …
CRMs designed for the education sector, especially within public institutions and universities, must navigate a complex landscape of fragmented workflows and diverse stakeholders, from …
The enterprise software and services landscape is experiencing a wave of strategic acquisitions, signaling aggressive moves by major players to expand capabilities and market share. Tho…
Supply chain business networks distinguish themselves through the varying scopes and functionalities they offer across the operational landscape. Some platforms concentrate primarily on…
Implementing a robust automated testing strategy for SAP S/4HANA is essential for maintaining system integrity during upgrades, integrations, and performance enhancements. Effective str…
Call center and customer service workflows, particularly in heavily regulated sectors like banking, financial services, and insurance, often involve a level of complexity that standard …
The Sales and Operations Planning (S&OP) category occupies a distinct space within enterprise technology, serving supply chain-intensive industries like retail and manufacturing with ca…
The enterprise software and services landscape is experiencing a wave of strategic acquisitions, signaling aggressive moves by major players to expand capabilities and market share. Tho…
CRM systems generally center around four main suites—sales, marketing, customer service, and field service—often enhanced by contact center capabilities, though smaller platforms may st…
When assessing project management systems, it's essential to separate standalone, best-of-breed solutions from ERP-integrated modules, as the former are specifically engineered to handl…
The ERP landscape is undergoing significant transformation, marked by a shift toward vertical specialization and regional compliance as vendors move away from generic, one-size-fits-all…
Many companies start their customer service operations with shared inboxes due to their affordability and ease of setup—making them an ideal solution for resource-constrained startups. …
Selecting an ERP system for the not-for-profit sector requires a nuanced approach due to the sector’s distinct operational and financial demands. Unlike traditional businesses, not-for-…
Marketing automation and core CRM systems, though often linked, are fundamentally distinct in design and purpose. Marketing automation is tailored for upstream business processes that i…
The tech and enterprise software landscape is undergoing rapid transformation, marked by a mix of bold acquisitions and cautious public market strategies. While Databricks' CEO candidly…
This curated list stands apart by spotlighting ERP platforms that were engineered from inception as true cloud-native solutions, intentionally bypassing the limitations of retrofitted l…
Implementing ERP systems in government and non-profit sectors comes with distinct challenges, including tight budget constraints, complex regulatory requirements, and the heightened nee…
It’s fascinating how quickly the tech landscape evolves—platforms like Salesforce and Workday, once seen as trailblazing disruptors, are now being viewed as legacy systems, navigating t…