Voices
Voices is an interview series designed to get multifamily talking! Produced by HappyCo and hosted by Glennis Markison, it features multifamily voices on the most pressing industry topics — from recruiting maintenance techs to financing affordable housing. Visit https://voices.happy.co/ for more stories and podcast episodes.
- Update frequency
- every 19 days
- Average duration
- 27 minutes
- Episodes
- 21
- Years Active
- 2020 - 2021
Darlene Hunter: Improving Your Due Diligence
Your due diligence playbook has arrived. Stonemark Management SVP of Operations Darlene Hunter covers best practices to make the acquisitions process as efficient as possible, sharing her inspiring c…
Jordan Bentley: Make Ready Made Visible
Imagine a window into what's working and what isn't for every Make Ready underway. On Voices, Pacific Living Properties Business Operations Analyst Jordan Bentley explains the power of transparent so…
Jason Newland: Creating a Culture that Values Tech
When you sense a property process needs improving, how can you use software to solve the problem? And, how can you build a culture where team members have a voice in tech decisions? TrinitySF Senior …
Martha Berg: Standing Out as Property Manager
Shining a light on the property manager experience, SJA Property Manager Martha Berg shares her (unexpected) story of industry growth — and her company's process, choosing tech to ease operations dur…
Owen Fleming: Supporting Techs Through COVID
With COVID-19 cases ramping up this winter, what does it take to manage techs compassionately? HNN Communities Maintenance & Capital Projects Manager Owen Fleming shares his path to multifamily manag…
Marie Bell: Getting Teams Excited about Software
Training multifamily teams to use new software can prove stressful. So, how do you motivate techs and others on-site to embrace the change? Preferred Apartment Communities Director of Training Marie …
Gina Lemon: Changing the Way Multifamily Hires
How do you stop turnover where it starts? Gina Lemon, Timberland Partners VP of HR, has a straightforward answer: change your questions to candidates. On Voices, she shares how motivation-based inter…
Rae Schnabel: Learning and Leading in Multifamily
When your industry changes constantly, how do you change with it? On Voices, Rae Schnabel, Director of Education and Sustainability at Maxus Properties, explains her path to embracing change in multi…
Robert Speker: Bringing Joy to Residents
Seniors dressed up and posing to recreate iconic album covers — the idea that earned Sydmar Lodge Activities Coordinator Robert Speker worldwide media coverage (CNN, NPR, etc.). On Voices, he describ…
Nick Hecox: Facing Turnover? Give Techs a Voice
Chronic turnover plus a global pandemic? With multifamily maintenance teams under more stress than ever, now is the time to change culture for the better. On Voices, Nick Hecox, Maintenance Director …
John Morales: Reopening Safely, Coaching Techs
How can you leverage technology to reopen safely during the COVID crisis? And, what does it take to build a maintenance culture where techs feel supported, inspired? John Morales, Maintenance Directo…
Steve PonTell: Strengthening Affordable Communities
From job losses to school closures, the pandemic's ripple effects have been especially damaging for many affordable housing communities. How can operators help meet their needs in trying times? Steve…
Matt Lyttle: Mastering Multifamily's Partial Reopening
As operators start to partially reopen complexes, how can they keep resident experience top of mind? On this Voices episode, Matt Lyttle, Disaster Preparedness Expert and FEMA Detailee to a U.S. Sena…
Jaren Bradley: Multifamily Operations Meet Social Distancing
Leasing tours, due diligence, maintenance repairs — multifamily is changing in nearly every arena. How should day-to-day operations shift in a social distancing era? Jaren Bradley, AMC SVP of Operati…
Matt Johnson: Maintenance From the Front Lines
As essential workers, maintenance techs are on the front lines of the pandemic. How should their supervisors protect, support and train them? Paradigm Maintenance Supervisor Matt Johnson explains.
Katharina Schmidt: Transforming Work Culture in a Crisis
When your multifamily workplace goes remote and your employees are maximally stressed, how should you communicate as a leader? Leadership Coach Katharina Schmidt breaks down the fundamentals: from bo…
Steve Duceatt: Crisis Strategies for Multifamily Maintenance
How do you respond when the COVID-19 pandemic puts your multifamily maintenance teams at risk? Steve Duceatt, RADCO Director of Maintenance & Facilities, offers a how-to on the most pressing issues: …
Anne Sackrison: Keeping Seniors Safe in the Pandemic
When every one of your senior residents is deemed "high-risk" in a pandemic, how do you change course as an operator? Anne Sackrison, COO of CSI Support and Development Services, shares safety, commu…
Steve Boyack: CEO Insights on the Coronavirus Crisis
How should leaders manage student housing and multifamily communities during the COVID-19 pandemic? Steve Boyack, CEO of CA Management Services, shares on-the-ground insights from every angle: cultur…
Barry Blanton: Growth and Leadership in Multifamily
From growth and hiring to conflict and crises, Barry Blanton, Chief Problem Solver at Blanton Turner, shares his lens on the most critical aspects of multifamily leadership.