The Wonder of WOOO
Unlock the power of values-driven leadership with hosts Ed Howie and Darryl Zavodny. In each episode, they dive into how kindness, intentional service, and purpose can fuel long-term, 7-figure business success. With real stories, practical insights, and inspiring conversations, The Wonder of WOOO offers a fresh approach to thriving in today’s fast-paced world—where deeper connections create lasting results. Tune in and discover a more fulfilling way to grow your business!
- Update frequency
- every 3 days
- Average duration
- 20 minutes
- Episodes
- 47
- Years Active
- 2024 - 2025
Ep 7: ‘It’s Not About The Pickles’ - Your Credo To Dig Deeper Into Customer Complaints
Within Chick-fil-A, Darryl has had countless experiences where guests have what appears to be disproportionate anger to an an offense (ex. pickles on a sandwich). Curiosity and care have been a panac…
Ep 6: What You Can Learn From The Airline Industry About Picking Your Favorites
Not all customers are created equally. It’s important to be able to identify the segments of your customer base and treat EACH of them with an appropriate WOOO response.
Ep 5: Flossing and Compound Interest. They're Not Fun but Can Help Retain Profits
Let’s call it what it is… Compound interest feels an awful lot like flossing -I should do it but it feels lame. Plus there’s not a direct consequence TODAY if I don’t. This episode explains why it ma…
Ep 4: All Magic Starts With The Customer
This episode might seem banal but it is critical to underscore that the first O of WOOO is “others”… it starts with them… we dare not forget that
Ep 1: What Is WOOO & What Does It Do For Me & My Business?
This episode creates the problem… Any “brand” is sustained or tarnished by experiences over time and WOOO is the answer.
Ep 2: Is Your Brand More Than A Logo?
This episode provides WOOO as the answer to the brand problem (above) by suggesting that intentionality, over time, wins
Ep 3: Importance Of Intentional, Consistent Human Service In Chick-Fil-A That Applies To Any Business
Drawing from Ed's experience at Chick-fil-A and H-E-B, they emphasize the importance of building strong customer relationships and consistently delivering exceptional experiences. The core message: f…