The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as one of the top 150 business influencers by LinkedIn, where he has over 283,000 followers, and Prof. Ryan Hamilton, Emory University, discusses how you can improve your Customer Experience and gain growth.
This review sums up:
"The dynamic between the two hosts makes this podcast. Each brings a unique take on the topic and their own perspective and plays off each other sense of humor. I come away after each episode with a feeling of joy and feeling a bit smarter".
Visit www.BeyondPhilosophy.com
- Update frequency
- every 7 days
- Average duration
- 29 minutes
- Episodes
- 409
- Years Active
- 2018 - 2025
How Good A Liar Are You Really? Does Lying Affect Your Customer Experience?
People lie. I have done it. You have done it. Even your customers have done it. From little white lies that don’t cause any real damage to great big deceptions with serious repercussions for all invo…
The Massive Gap Between Customer Expectations and Organization’s Ability Post Pandemic
A massive gap exists. It widens every second between what customers expect and what many organizations can provide as we come out of the COVID-19 pandemic. If companies don't figure out what the futu…
ZERO Cost! How To Use Behavioral Science To Improve Your Customers Experience
Guess what? We got a suggestion from a listener—and we took it. He asked us if we had any advice for businesses with a small budget on how to use concepts from the behavioral sciences to improve mome…
How To Build UNBREAKABLE Relationships With Your Customers
Brands have a problem sometimes. They get stuck and lose momentum and the ability to respond to changes in the market. Over time that can result in a loss of relevancy to their customers and an inabi…
The 10 Most Effective Ways to Influence Your Customer Behavior
New Podcast Series:
The 10 Most Effective Ways to Influence Your Customer Behavior
All of us have two systems of thinking that drive our decision making. One is rational and logical, and the other is…
5 Rules for Successfully Managing Your Company Politics
A lot of the behavioral sciences can feel intimidating. However, it doesn’t have to be. The Five Rules Podcast Series is our attempt at giving you an easy entry point into the complex and messy world…
Discover the Actual Number of People You Can Effectively Manage
Throughout human history, it seems that around 150 is the number of meaningful relationships any human can maintain. Oxford University's anthropology professor Robin Dunbar discovered this number by …
Sound and Smell: The Crucial Missing Aspect in Your CX Design
What do the song “Fine Line” by Hootie and the Blowfish and the scent of air conditioning have in common? They are two things my family associates with taking holidays in the US. Once they hear the s…
BIG Mistake: Are You Seeing Things In Your Customers That Don't Exist?
You might be surprised to learn that when golf courses make less revenue, Disney World's attendance goes up. You might also find it weird that Mississippi's marriage rate correlates 99.3% with the US…
5 Rules For Making Customers Feel 'Cared For' And 'Valued'
Ep 178 5 Rules for Making Customers Feel ‘Cared For’ and ‘Valued’
A lot of the behavioral sciences can feel intimidating. However, it doesn’t have to be. The Five Rules Podcast Series is our attempt …
Are Vaccine Passports A Key Enabler To Help End The Pandemic Or Not?
In the UK, there is a lot of talk about how to come out of the pandemic stay-at-home orders now that more people have been vaccinated. The idea of a vaccine passport has been circulating, which would…
Why 'Best practice' Stifles Creativity And Is Only For The Gullible!
We often hear requests for the best practices in Customer Experience. We understand why, too. Who wants to endure trial and error if there is a tried and true idea guaranteed to get results?
However…
Is This The Future Of Events Post Pandemic? (Joe Pine Interview)
Way back in 1998, I read a book by Joe Pine (@joepine), co-founder of Strategic Horizons, LLP, and Jim Gilmore called The Experience Economy. I was gobsmacked by it.
I dashed down the hall to my bo…
5 Rules For Changing Your Customer Habits
A lot of the behavioral sciences can feel intimidating. However, it doesn’t have to be. The Five Rules Podcast Series is our attempt at giving you an easy entry point into the complex and messy world…
Is This One of the Most Important New Jobs in Business Today?
In job descriptions and resumes, there are new required skills for candidate’s resumes in Behavioral Science. These jobs might be the most important new jobs in business today. But why? Behavioral sc…
Are You Proud Or Concerned About Your Digital First Impression?
You have only half a second to make an excellent first impression with your customers with your digital experience. Per the Electrical Engineering and Computer Science department at Harvard, most pe…
This is the One Thing to Improve Your Customer Experience in 2021
We recently spoke to Customer Experience experts who shared an interesting insight. They all say they wish people understood that there was no one thing to do, no silver-bullet-solution for Customer …
New 'World Experience Organization' created - Will Help Us All Be Better In 2021
No matter what business you are in, the best way to connect with your customers is through the experience you provide them. However, connecting requires knowing what customers want, and today, that i…
Vital for 2021 - Digital nudging will revolutionize your CX
Vital for 2021 - Digital Nudging Will Revolutionize Your CX
Whether you realize it or not—and even if you don’t know what they are—you use Digital Nudges in your online experience today. Digital Nudg…
There's light at the end of the tunnel!
There's light at the end of the tunnel! - Re-imagine your customer experience!
There was a time when we thought this moment would never come, but we are almost there. As vaccines roll out worldwide f…