The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as one of the top 150 business influencers by LinkedIn, where he has over 283,000 followers, and Prof. Ryan Hamilton, Emory University, discusses how you can improve your Customer Experience and gain growth.
This review sums up:
"The dynamic between the two hosts makes this podcast. Each brings a unique take on the topic and their own perspective and plays off each other sense of humor. I come away after each episode with a feeling of joy and feeling a bit smarter".
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- Update frequency
- every 7 days
- Average duration
- 29 minutes
- Episodes
- 409
- Years Active
- 2018 - 2025
This is the Most Significant Thing We Learned in 2020!
This is the Most Significant Thing We Learned in 2020!
Like many people, we are not sad to see the year 2020 slip into the past. We look to ringing in the new year with happy anticipation of better t…
Designing Country Culture Into Your Global Experience
Designing Country Culture into Your Global Experience
A dull and awkward presentation in Singapore many years ago taught me an important life lesson: One must know the local culture when presenting a…
If The Stress Is Becoming Intolerable, This is What To Do
If the Stress Is Becoming Intolerable, This is What to Do
If there is one thing 2020 has given all of us, it's a lot of stress. Coping and managing stress is a skill leaders need to relieve the pres…
The 5 Rules for Measuring and Managing Customer Emotions
The Five Rules for Measuring and Managing Customer Emotions
A lot of the behavioral sciences can feel intimidating. However, it doesn’t have to be. The Five Rules Podcast Series is our attempt at giv…
Retail Is Broken: Is this the solution?
Retail is Broken: This is the Solution
Some might say that retail is dead, another victim of COVID-19. However, I would argue that it is merely changing but far from finished. The pandemic has hasten…
Digital Transformation Didn’t Work
Digital Transformation Didn’t Work: This Is What You Should Do Now.
Experts estimate that companies wasted around $900 billion in 2018 on failed digital transformation projects. Nevertheless, organiz…
What Do The Pioneers of Customer Experience See for The Future
What happens when you get three Customer Experience Pioneers together to discuss the past, present, and future of Customer Experience? This episode of The Intuitive Customer, for starters. Recorded i…
The 5 Rules For Designing A Great Digital Experience
The 5 Rules for Designing Great Digital Experiences
A lot of Behavioral Economics can feel intimidating. However, it doesn’t have to be. The Five Rules Podcast Series is our attempt at giving you an …
Diagnosing Customers’ New Behavior During the Pandemic
When I am shopping on Amazon, and a product has 3.5 stars, I don’t buy it. Now, 3.5 stars isn’t a bad rating; in fact, it’s above average. However, for me to place that item in my Amazon cart, it nee…
5 Rules for Affecting Real Culture Change
5 New Rules Guaranteed to Build Trust
A lot of Behavioral Economics can feel intimidating. However, it doesn’t have to be. The Five Rules Podcast Series is our attempt at giving you an easy entry poi…
Small Things That Have a Dramatic Impact on Your Customer’s Experience
When you bring attention to something, it influences people’s behavior. For example, The food and household goods supplier in the UK, Tesco, was recently accused of profiteering by raising the prices…
Getting Inside Your Customers’ Mind
Like the rest of the world, the Customer Experience world is changing. Customers have new expectations and are doing business in new ways. While we adapt to the world that COVID-19 presents, we chang…
The 5 Rules for Driving Down Costs in a Customer Focused Way
The 5 Rules for Driving Down Costs Without Affecting Customers
A lot of Behavioral Science can feel intimidating. However, it doesn’t have to be. The Five Rules Podcast Series is our attempt at givin…
How Well Do You Know What You Really Want?
How Well Do You Know What You Really Want?
Have you ever bought a book you thought you should read and then didn't read it? Did you ever buy a variety of yogurt flavors and then throw out some of the…
What is Customer Science? Is this the next wave of change?
I heard a new term that I think has the capability of being the next wave of change in business today. Customer Science. ‘Customer Science’ is the fusion between technology, behavioral science and da…
Aesthetics: Why this is a vital part of your experience today
I have the box my iPhone came in. So do many of you, I would guess. Many people keep their iPhone boxes. We keep them for various reasons, and most of them boil down to because we like how they look.…
Why What We Believe Is Sometimes Just Wrong!
Why What We Believe Is Sometimes Just Wrong!
Many sports fans will tell you their team is the best. However, only one of the sports teams wins the championship and is definitively the best. Moreover,…
5 New Rules Guaranteed to Build Trust
5 New Rules Guaranteed to Build Trust
A lot of Behavioral Economics can feel intimidating. However, it doesn’t have to be. The Five Rules Podcast Series is our attempt at giving you an easy entry poi…
This is the BIG Reason You Make Mistakes
THIS is the Big Reason You Make Mistakes
We make a lot of subjective decisions. Without the guide of "right" and "wrong" to direct us, we weigh the pros and cons and do the best we can. However, our …
A Really Simple Way of Getting Better Reviews
Did you know that if you were to write a Customer Experience review on your mobile phone, it would be more emotional than if you did it on your computer? Did you also know you are more likely to tell…