The Customer Success Pro Podcast
This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale world class CS organization. Each interview will unlock tips, tricks and best practices to help scale your customer success career and company. I will dive into important and relevant topics to help spread knowledge about customer success in order to help companies put the customer at the center of their business. Because at the end of the day when customer are successful, so is the company.
Learn more at: thecustomersuccesspro.com
- Update frequency
- every 16 days
- Average duration
- 38 minutes
- Episodes
- 36
- Years Active
- 2024 - 2025
The Anti Check-In: How to CSM on a Daily Basis to Drive Value and Expansion with Melanie Faye
In this episode of the Customer Success Pro Podcast, host Anika Zubair speaks with Melanie Fay, an enterprise Customer Success Manager at Goldcast. They discuss Melanie's journey in customer success,…
The One Thing That Will Make or Break Your Customer Success Career
In this episode of the Customer Success Pro podcast, Anika Zubair discusses the critical role of strategic communication in customer success. She debunks common misconceptions about what defines succ…
How to Scale a Customer Success Team Without Losing Customer Value with Saahil Karkera
In this episode, Anika Zubair discusses the challenges of scaling customer success teams without losing sight of customer value with guest Saahil Karkera. They explore the importance of understanding…
The Power of Data Driven Decision Making in Customer Success with Guy Rahamim
Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am here to help you on your journey.
Enter the Planhat…
From CS to Sales Growth: Turning Upsells into New Sales with Ejieme Eromosele
In this episode of the Customer Success Pro podcast, host Anika Zubair speaks with Ejieme Eromosele, an award-winning customer success leader, about her journey from customer success to general manag…
First time Customer Success Leader to a Revenue Leader with Stijn Smet
In this episode of the Customer Success Pro podcast, host Anika Zubair speaks with Stino, the head of customer success at whale.io. They discuss the evolving role of customer success in the SaaS indu…
Customer Success Metrics That Drive Growth with Jay Nathan
In this podcast episode, Anika Zubair interviews Jay Nathan, COO of Churnkey, about his extensive experience in the SaaS industry and the evolving role of customer success. They discuss the key metri…
How to Get Promoted into an Enterprise CSM with Caly Agar
Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am here to help you on your journey.
In this episode o…
Using AI in Your Daily Customer Success Routine with Alex Turkovic
Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am here to help you on your journey.
The podcast episo…
Leading with Value and Increase Revenue in Customer Success with Madelyn DePrey
Learn more about our show sponsor CSM RevUP Academy: https://thecustomersuccesspro.com/revup
Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is …
Driving Customer Retention and Customer Growth at Scale with Daphne Costa Lopes
Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am here to help you on your journey.
In this episode, …
How to Get Hired in Customer Success in a Tough Job Market with Jared Orr
Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am here to help you on your journey.
In this episode o…
How to become a Strategic Customer Success Manager with Erika Villarreal
Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am here to help you on your journey.
In this episode o…
Customer Success Career Path to the C-Suite with Kristi Faltorusso
Navigating your Customer Success Career with Kristi Faltorusso
In this episode of the Customer Success Pro podcast, Anika Zubair interviews Kristi Faltorusso, a four times Top 25 Customer Success Infl…
Psychological Mindset Shift from Reactive to Proactive Customer Success with Rachel Provan
Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am here to help you on your journey.
Imposter Syndrome…
Welcome to The Customer Success Pro Podcast by Anika Zubair
This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and expert…