The Business of Government Hour

What is the customer experience (CX) strategy for the US Department of Veterans Affairs? How has VA increased its Trust Index? What is the VA doing to enhance its employee experience? Join host Micha…

How can government leaders learn, connect, adapt, and draw energy from their experiences? What role does intention play in being a successful leader? How can Life Ignition Tools help leaders be more …

What is the technology strategy for the U.S. Department of the Air Force? How is the U.S. Air Force leveraging emerging technology to transform how it does IT? What are the U.S. Department of the Air…

How can government leaders enhance the customer experience in the agencies they lead? What insights can government leaders learn from the private sector on how to improve CX (customer experience)? Wh…

Paul Courtney is the Chief Procurement Officer (CPO) at the Department of Homeland Security (DHS). He is equipped with a deeply rooted experience in contracting, giving him unique perspectives on the…

How does technology form the connective tissue that ties the missions of the Office of Secretary of Defense (OSD) together? How is the IM&T directorate maximizing the use of technology to support OSD…

What are the characteristics of an entrepreneurial mindset? How can government and entrepreneurial ventures work together to address significant challenges facing us today? What does a thriving “vent…

How can we find value in the unexpected? What can we do to be more resilient? How can we leverage innovation to improve government performance? Join Michael Keegan on a Special Edition of The Busines…

What is the performance paradox? What is the difference between learning while doing and learning by doing? How can overcoming the performance paradox make government executives more effective? Join …

Jeff Jackson has served as the Deputy Assistant Administrator for the Federal Insurance Directorate within Resilience since 2020. In this role, Jeff leads flood insurance operations for the Natio…

What is the mission of the Office of Online Services at the Internal Revenue Service (IRS)? What is the IRS doing to advance its digital services and enhance customer experience? How is the IRS lever…

Why are most humans uncomfortable with uncertainty and prediction addition? Does technological progress make predicting the future easier? If we can’t predict the future, how can we prepare for it? W…

What is the mission of the National Geospatial Intelligence Agency’s CIO-T directorate? How is NGA maximizing the use of technology to meet its mission? What are the technology priorities for NGA? Jo…

How are supplies and innovation delivered effectively to the warfighters? What are the best ways to deliver products and services to federal agencies? How are federal agency’s Putting People First? J…

What is the Securities and Exchange Commission’s IT strategy? How is the SEC modernizing its technology infrastructure? What is it doing to expand its data analytics capabilities to better meet its m…

How can U.S. federal government agencies strengthen their payment integrity efforts? What can the U.S. Department of the Treasury’s Office of Accounting Policy and Financial Transparency do to help w…

What is adaptive government? How can it help government agencies bounce back from continuous disruption? How can government executives embed adaptability into their agency’s operations? Join host Mic…

What are the key priorities for the Office of National Coordinator for Health IT? How is it transforming the adoption and use of health IT? How is the U.S. healthcare system progressing toward value-…

What role does FEMA’s mission support office play in the agency? How does it help the agency improve its performance? How does FEMA plan for the next disaster? Join host Michael Keegan as he explores…