The ActivateCX Podcast
Join Frank Rogers on The ActivateCX™ Podcast, your resource for demystifying, clarifying, and providing guidance around AI, CXM, and the modern Cloud Contact Center.
In this Podcast series, Frank interviews Thought Leaders, Unpacks critical AI & CX technology, and addresses the leading Experience topics of the day.
#cx #customerexperience #ai #ex #cxm #contactcenter #salesstrategy
- Update frequency
- every 7 days
- Average duration
- 29 minutes
- Episodes
- 45
- Years Active
- 2023 - 2025
Unveiling AI breakthroughs
Find, Buy, and Optimize your Contact Center https://activateCX.arroyo360.com/activateCXtoday
Discover the latest AI breakthroughs with Arroyo360, RingCentral and Five9. From natural language chatbots …
Nextiva's Race to Democratize CX Technology
Select the Right Contact Center with Arroyo360 https://activateCX.arroyo360.com/activateCXtoday
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As a leader in the customer experience industry, Nextiva and Thrio are coming together to rev…
Expert Tips for Hiring the Best CX Consulting Firm
Prepare your Company CX → https://activateCX.arroyo360.com/Acti...
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Do you want to hire the best CX consulting firm for your business? Working to pare down the right choice for CX Platforms & Cloud …
Why a Bad Approach to Deploying CRM will Crush Your Business
TO BE SURE…Being a modern CX leader means working across the organization to ef…
How Margin and Regulations will Change the Future of Fintech
OUR GUEST...Basile Senesi is the CRO of Arc.tech, a leading FinTech firm, empowering startups with modern financial products
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TO BE SURE...Fintech is a vertical disruptor, br…
How to Align Your Business to Adopt Self Service AI
Why Your CRM Doesn't Fit Like a Glove
OUR GUEST…Sherry Rajani is the CEO of CodeCreators and is a nationally recognized expert on Data Analytics, CRM, and CX.
TO BE SURE…Being a modern CX leader means working across the organization to ef…
Why Changing Your CX Culture Will Save Your Business
OUR GUEST...Mark Hamill is the CEO of Arcet Global, a leading Business Transformation Firm headquartered in UAE
TO BE SURE...Being a modern CX leader means working across the organization to effect c…
Why a DIY Approach to AI Will Spell Your Downfall
OUR GUEST...Jay Vigeland is the VP of Strategic Partnerships at Sprinkr and is a nationally recognized expert on AI in the Contact Center Space
TO BE SURE...Being a modern CX leader means working acro…
Stop Being a Watcher of AI and Get In the Game
OUR GUEST…John C DeBaca is the Director of AI & Automation at Five9 and is a nationally recognized expert on AI in the Contact Center Space
TO BE SURE…Being a modern CX leader means working across the…
How To Navigate Dangerously Changing Times with AI
OUR GUEST...Jay Vigeland is the VP of Strategic Partnerships at Sprinkr and is a nationally recognized expert on AI in the Contact Center Space
TO BE SURE...Being a modern CX leader means working acro…
The Harsh Reality that IVA's Can Save Your Business
John C DeBaca leads the National AI and IVA charge at Contact Center leader Five9.
Being a modern Marketing C-suite leader or Customer Service Leader means inspecting an ocean of AI based self service…
How To Become Dangerously Good At Customer Experience
Leslie Olsen is a nationally recognized CMO in the Financial Services space
Being a modern Marketing C-suite leader means working across the organization to effect change and gain alignment on custome…
The ActivateCX™️ Podcast: Expanding Role of the CMO with Leslie Olsen
Join us on The ActivateCX™️ Podcast as we chat with the modern CMO, Leslie Olsen, about the evolving role of CMO's. Discover the behind-the-scenes of the fast-paced & ever evolving marketing world!
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The ActivateCX™️ Podcast: The Rise of the Extranet with Sherry Rajani | Part 2 of 2
Join ActivateCX™️ podcast host, Frank Rogers, and CodeCreator's CEO, Sherry Rajani, for an insightful talk on boosting business sustainability through extranets. Check out this demo, operational stra…
The ActivateCX™️ Podcast: Does RingSense™️ Make Sense?
Join Frank Rogers and Bob Lenarcik in the latest ActivateCX™️ podcast episode, as they dive deep into RingCX and RingSense™️ technologies. Learn how you can optimize your CX purchase decisions, impro…
The ActivateCX™️ Podcast: The Rise of the Extranet with Sherry Rajani | Part 1 of 2
Join Frank Rogers on the ActivateCX™️ Podcast as he and guest, Sherry Rajani of Code Creators, explore the business benefits of customer Extranets. A must-watch for brands looking to improve CX and s…
The ActivateCX™️ Podcast: Unpacking POLY
Discover the future of handsets with the ActivateCX™️ Podcast and host Frank Rogers! Join us as we chat with experts from Poly and discuss the transition towards a digital economy where we challenge …
Is RingCentral AI Ready for Primetime? with Erik Smith
Join Frank Rogers on the ActivateCX™️ Podcast as he dives into the world of self service and AI with RingCentral's AI leader, Erik Smith. Learn about CX strategies, keeping customers happy, and more!
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Unpacking RingCX with Bob Lenarcik
Join Frank Rogers as he investigates RingCX, a new contact center offering from RingCentral, with guest expert, Bob Lenarcik. Discover the evolution of customer engagement in today's digital economy.
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