Support Ops Podcast

Chase Livingston is back for this episode. We’re trying something a little different with this episode. From phone support to Twitter hacks, we look at different articles and news from the customer s…

Jason Rehmus is on the show this week.  We talk about his new business Sweating Commas along with the importance of editing your writing in general. While his business focuses on writers more than cu…

Ian Landsman from UserScape is our guest on this episode. He gives us an inside look at designing a customer support tool a little different from others out there today. Instead of a straight SAAS mo…

We’re back from winter break with Sarah Stealey on this episode. She talks about consulting with companies to train their customer contact teams. It’s not just about keeping customers happy, it’s abo…

Since it’s the holidays, I’m throwing in an extra surprise with this one. We have not one but two great guests on this show with TJ Stein and Sara Carter from Media Temple.

My favorite part? I learn …

Christa Collins from Squarespace is on the show this week. We talk about her early days at Nordstrom and Gap then move into the fun part with her team at Squarespace. She’s leading a pretty big team …

Your app is going to go down at some point. In this episode, we talk about what to do when that happens. And believe me, it’ll happen. No matter how good your team is, it’s inevitable.

I cover ideas …

Let’s talk hiring. If your product does well, you’re going to get more customers. More customers mean more support emails, tweets, and general requests for help. More of those means you need to hire …

In this episode of Support Ops, Chase and Chase, coolest named duo ever, look at how support is run over at Ubuntu One. He gives us the ins and outs of supporting everyone from people new to Ubuntu t…

The core of my UserConf talk was on trying new things so here goes. This is the very first episode of the Support Ops podcast. It’s short and sweet because I wanted for us both to test the waters her…