Service Design YAP
Service Design YAP is a community podcast from Service Design Network UK's chapter.
Each episode profiles a member of the design community, exploring the lessons they've learned on their career path and the hearing their favourite design war stories.
Why did we set up YAP?
Well, many designers work in isolation and find it difficult to attend physical community meets ups. The podcast provides a way for everyone to tap into the community, to learn a little about craft and careers and to feel a part of something bigger.
Why is the podcast called YAP?
Well thats for us to know and you to guess.
We hope that these episodes inform, inspire and entertain you in equal measure.
If you have a suggestion for great guest the drop us a line. There's a "Send us a Text" link in every episode.
- Update frequency
- every 27 days
- Average duration
- 43 minutes
- Episodes
- 31
- Years Active
- 2023 - 2025
Does designing with love improve service outcomes? YAP talks with Clive Grinyer.
In this episode we talk with Clive Grinyer. He's not only one of the most universally respected members of the UK service design community, but also a fantastic storyteller, as evidence…
How play encourages bolder outcomes in collaborative service design, with Kris Kelly-Frère
Kris Kelly-Frère is a singular individual. When we first met at a design event, the room was filled with austere design folk in cookie-cutter black t-shirt and black jeans. Kris was th…
Exploring Trauma Informed Service Design, with Jenny Winfield
In this episode we have a frank and fresh talk with Jenny Winfield about Trauma Informed Design Research. We discuss Jenny's route into the profession and she provides a clear and conci…
How design helps drive user-centred transformation in large enterprises, with Jeanette Clement from BT EE.
In our last episode of 2023 we meet Jeanette Clement, a seasoned service design leader who helps organisations meet the needs of users through evidence-based decisions, collaborative de…
Service Design YAP meets Scott Shaw: design leader ex- R/GA ex-Beats by Dre
In this episode we meet the multi disciplinary designer, Scott Shaw and hear his four tactics for designing experiences that engage humans.
He also shares tips about how he made his r…
Service Design YAP meets the Next Gen Designers at SDGC Berlin
At the Service Design Global Conference in Berlin, we talked to 9 designers at the beginning of their professional journeys. Each told a different story about what brought them to the …
Service Design YAP talks about the SDN Global Conference -Berlin!
On October 5th-6th Service Designers from across the world will come together in Berlin for the Service Design Global Conference
They'll talk about the challenges facing the industry, c…
How pioneers establish a culture of design in companies, with Amy Blackwell VP of Experience Design J.P. Morgan
What can a cat on a Roomba (called Helga*) tell us about how AI will reshape the creative industry?
How do you introduce design into a bank that's never been "design led"?
How do you bre…
How can designers tackle the climate crisis with Aurelie Lionet from Design Declares.
How can Design help society to tackle the climate crisis? Find out in this episode featuring Aurelie Lionet, one of the founders of Design Declares .
Aurelie shares the 8 Acts that we …
Finding innovation opportunities within taboo topics, with Katinka Schaaf, Service Design Lead Admiral Pioneer
Katinka Schaaf is a seasoned Service Designer who's career has focussed on designing for the future. She's currently leading Service Design at Admiral Pioneer, the insurance giant's …
Service Design meets Speculative Design, with Tobias Revell from the Arup Futures Team
WHY LISTEN?
In our launch episode we talk with Tobias Revell, who leads the Future's practice at Arup.
Tobias is a fantastic storyteller, with deep experience in multidisciplinary de…