Operations Made Better
The Northridge Group Podcast, Operations Made Better, offers key insights from a leading management consulting firm specializing in customer experience solutions and business transformation initiatives, utilizing data analytics and business process redesign to deliver results.
- Update frequency
- every 15 days
- Average duration
- 8 minutes
- Episodes
- 47
- Years Active
- 2019 - 2021
Gratitude Starts with a Great Customer Experience
The best way for organizations to express gratitude to their customers is to provide them an exceptional customer experience at every opportunity. Listen from The Northridge Group's CEO, Therese Faue…
The 7 Greatest Leadership Lessons I've Learned
In her blog, The Northridge Group's CEO, Therese Fauerbach, shares a few of the greatest leadership lessons she has learned throughout her career. From working in a diverse range of organizations, fu…
How a Data Analytics Framework Takes Quality Monitoring to the Next Level
Recent shifts in customer demand have left companies scrambling to make sure they are meeting customer wants and expectations. As the need for companies to nurture relationships with their customers …
Who Will Win the Hub War?
When watching television and reviewing your on-screen guide, do you ever wish that your cable TV shows were integrated with your other streaming services, such as Netflix, Hulu and Amazon Prime? Woul…
3 Warning Signs It’s Time For A Process Transformation
In this highly competitive and volatile marketplace, business leaders are painfully aware of the negative outcomes which can occur when operations lapse into a business as usual routine. With the pac…
Disaster Recovery Planning: Is Your IT Infrastructure Up to the Task?
According to the Federal Emergency Management Agency and U.S. Small Business Administration, 40 percent of businesses do not reopen after a disaster, and 90 percent of businesses fail within 2 years …
The Secret to Excellent Customer Service: Call Calibrations
One of the key strategies to providing a consistent customer experience is facilitating regular call calibrations with your customer service associates.
Join Petra Seals, Senior Director of Innovatio…