Marketing Media & Cupcakes
We are here to help you develop best practices for building great client/customer relationships. Hosted by John & Angel Ondo with their decades of marketing and customer service experience. John & Angel Ondo. John is a four-time Emmy award-winning TV/Film Producer. Angel leads customer service teams during the day and runs a home-based cupcake business on the weekends. On each episode we discuss Branding, Marketing, Media Ideas and we always throw in a food recipe or tip, because food is about relationships. New episodes drop on Thursdays. Visit our website at ondomedia.com/podcast
- Update frequency
- every 6 days
- Average duration
- 27 minutes
- Episodes
- 78
- Years Active
- 2019 - 2025
Transforming Customer Service to a Customer Experience Part 2
Angel presents her 4 "Don'ts" for you to transform your customer service into a customer experience.
Interrupt: This is a bad thing in general conversation but definitely not smart whe…
Transform your Customer Service to a Customer Experience
Angel shares her 25+ years as a Customer Service representative and training call center team members with you. In this episode she shares her Four "Do's" for customer service. Make you…
Should I buy TV-Radio airtime?
In broadcasting for over 35 years, John shares his ideas on why TV & Radio are still valid platforms to market some companies on. What is the purpose of ad agencies? And Angel asks John…
When should you change your logo?
Why should you invest in a new logo? John & Angel discuss their experiences and share tips on what makes for a great logo and other ideas on how to make your logo pop!
A quick bonus not…
Why Reviews will change your business
John and Angel discuss how they recently updated some marketing for their small business and how Reviews can make the largest impact for your business. If you're not getting business fr…
What's slowing down your success?
Small business owners Terry& Nay Dismore join us again as we discuss what VISION for a small business is and isn't. Also we will discuss the overcoming obstacles and distractions when t…
Count the Cost
Small business owners and good friends of John and Angel, Terry and Renee (Nay) Dismore join us this week. Terry works as a consultant to auto dealerships, Renee has a snack business ca…
4 Tips for when your business feels like a burden
John & Angel share things that they have found to be critical when they feel like their small businesses hit a valley.
Angel first shares her baking tip of the week
1) Return to your Vis…
LinkedIn, Networking & Recruiting Tips
Host of Executive Recruiter Network Podcast and small business owner, David Tash shares his story of how he quadrupled his income by using LinkedIn and getting connected. David also sha…
The "F" Word for Small Businesses
What is the biggest fear for any small business owner? Failure. John & Angel's guest is Rob Yanok, who is an author, speaker and career coach. He shares from his book "Your Ultimate Com…
Content Is King!
John Ondo, filmmaker/tv producer, shares several ideas from his 37 years of award winning television experience about how you can better connect with your audience with media. Whether i…
Communicating well with Clients & Co-Workers Pt.2
Bill Harris, has spent 20 years as a facilitator or the DISC assessment program which helps people work together better by learning how best to communicate with them. In part two we dis…
Communicating well with Clients & Co-Workers Pt.1
Having trouble working with clients, co-workers or even your spouse? Bill Harris, a former TV news anchor has spent 20 years as a facilitator or the DISC assessment program. John & Ange…
Make more money by doing less
Sometimes giving your customers too many choices can be a bad thing. John and Angel share about an event they sold Angel's cupcakes at that was a disaster. But after some analysis they …
The perceived value of your product
Having a great product is just half the battle, you are also providing an experience for your client. John & Angel discuss packaging your product and your business and how it make you a…
Building your audience through Hashtags and Relationships
John explains to Angel how #hashtags can build your audience. As well as how you can lose money buying bad suggested ads on social media. Also, your experience building relationships is…
Be the Hero - The lost art of customer service
Angel shares wisdom of her 25+ years in Customer Service. How should small businesses approach this lost art? John shares how he uses technology to keep tabs on all new clients connecti…
Podcast Premiere - Meet John & Angel
John and Angel explain the two small businesses and how they have grown through the process of starting their own business. We discuss pricing and understanding the perceived value of …