Health Pilots

Rolling out a new phone system can be a daunting undertaking for health centers, especially because it involves call center personnel as well as office managers, medical assistants, and IT staff. Dur…

We chat with Xavier Ramey, chief executive officer of Justice Informed, a social impact consulting firm. He is an award-winning social strategist, noted public speaker, and conflict mediator. Xavier …

Happy Summer! CCI is taking a break this August. During this organization-wide closure, CCI staff are planning to “unplug” together — rescheduling activities, snoozing notifications, and turning off …

What does it look like to reshape the experience of scheduling appointments in a way that enhances the continuity of care? Patients manage competing commitments and may face certain barriers to make …

"No has always meant go to me," says Tiffanie Harrison, a passionate educator, equity designer, and entrepreneur. We chat with Tiffanie about her work leading diversity, equity and inclusion (DEI) in…

What does it take for an entire network of safety net health centers to transition to a new electronic health record (EHR) system — one that enhances coordinated care and is better equipped to serve …

A patient portal is a great innovation, but busy clinic staff don’t have time to help every patient get set up on them and answer all their questions about it. In addition, patients often need ongoin…

We chat with Levi Baer, a facilitator and coach who believes that joy, justice, and community are all at the heart of meaningful progress. His work focuses on creating welcoming spaces that are groun…

Can a more advanced patient portal improve face-to-face visits? Appointments are often jam-packed with asking key questions, deploying screening tools, and then chronicling all those answers that it'…

Scheduling appointments is one of the biggest challenges facing community health centers. Patients often lose those self-addressed postcard reminders, and manually calling patients to book a recall a…

During the COVID-19 pandemic, we have seen health care organizations innovate rapidly to meet the ever-changing needs of a global crisis. As we go into our third pandemic year, we’re taking a step ba…

In need of a recharge? Perhaps a new approach to working through change? We're joined by Tabitha Thomas — a longtime crisis counselor and centering practitioner — who guides us through a ~12 minute c…

Similar to our last episode with Axis Health, we dive into another health center's digital health solution journey in remote patient monitoring (RPM) during the pandemic — piloting a platform and pro…

To kick off 2022, we're excited to have Dr. Mai-Khanh Bui-Duy from Salud Para La Gente share the impact of her organization's work as participants in our Connected Care Accelerator (CCA). Mai gives u…

What is remote patient monitoring? In this episode, we talk with Axis Community Health about launching a digital health solution that captures and records a patient's blood pressure data in the comfo…

“Positive childhood experiences can help a person become resilient or heal from adversity,” says Dr. Robert Sege, a pediatrician and a professor at the Tufts University School of Medicine. In this ep…

While “design thinking” is a dynamic improvement and innovation tool, it can also facilitate dehumanization and anti-Blackness. But when we combine the approach with community organizing — a powerful…

Dr. Alicia Lieberman is a renowned psychologist, professor, author, and researcher who directs UCSF’s Child Trauma Research Program. As a trilingual and tricultural Jewish Latina born and raised in P…

We can’t solve health inequities in a vacuum. To truly eliminate health disparities, it’s crucial to involve patients and the community and co-design solutions with them. We talk to folks who have pa…

We've been talking a lot about "design thinking" on this podcast lately. Now, it's your chance to get involved in Catalyst, our award-winning training program that teaches an approach to problem solv…