Future of Service
Hosted by Jonathan Shroyer, Future of Service explores the future of work, customer journey, customer experience and customer engagement through engaging with today’s top leaders. Learn more at: https://missionmatters.com/author/jonathan-shroyer/
- Update frequency
- every 7 days
- Average duration
- 13 minutes
- Episodes
- 33
- Years Active
- 2022 - 2025
The Future of Work is Human - Sarah McDonald
Host Jonathan Shroyer talks with Sarah McDonald, Business Leader, Author and Executive Coach. Sarah is a proven operational leader with the passion and ability to think strategically, execute tactica…
Web 3 and the Great Wallet Identity Revolution - James Shannon
Host Jonathan Shroyer talks with James Shannon, CEO and Co-founder at XONE. XONE is an incredible team building out the future of how brands, musicians, and creators connect in Web 3.0.
Previously, J…
Product Creators are now Service Makers - Jon Nordmark
Host Jonathan Shroyer Talks with Jon Nordmark, Co-Founder and CEO of Iterate.ai.
Jon is:
- An E&Y Entrepreneur of the Year at Rocky Mountain Region
- A Co-founder, 10-yr CEO eBags; $1.65B bags sold
- A LinkedI…
The Great Financial Transition - Emmanuel Daniel
Emmanuel Daniel is the award-winning founder of The Asian Banker, Wealth and Society, Bank Quality, TABInsights, and other digital communities in the TAB Global stable, with offices in Singapore, Bei…
Creator of the Future Service Ecosystem -Tim Fields
Tim has spent his life working with amazing people to build games and software to help some of the best brands in the world delight millions of users.
Tim Fields has been making games and software pr…
Every customer wants to be a VIP - Ted Rubin
Host Jonathan Shroyer interviewed Ted Rubin, Founder, and CEO at ActivEngage. Ted is a serial entrepreneur and executive manager with a unique background that allows him to straddle the lines between…
The Next Generation Customer - Jonathan Daniels
Host Jonathan Shroyer talks with Jonathan Daniels, Director at CX Centric, CX Brussels and CX Dubai.
Daniels shared, " We began to deliver using Agile methodologies, which was a big step forward.But …
People Serving People - Nate Brown
Host Jonathan Shroyer talks with Nate Brown, Senior Director of Customer Experience at Arise Gaming. Nate loves all things customers. He's well-versed in a variety of CX disciplines, including journe…
Talent, The Service Force Multiplier - Keith Pape
Host Jonathan Shroyer interviewed Keith Pape, CEO at Yellow Pike Media and Yellow Pike Games, in this episode of the Future of Service podcast.
Keith is an entrepreneur and senior marketing executive…
Everything is Going Hybrid - Brian Blackader
Host Jonathan Shroyer talks with Brian Blackader, Expert Associate Partner at McKinsey and Company. Brian serves leaders in the BPO industry to transform and improve their performance and investors i…
Seamless Experience and Building Decade-Long Customers - Misa Chien
Host Jonathan Shroyer talks with Misa Chien, Co-Founder and CEO at Auto Pilot Reviews. Misa helps Customer Service Leaders manage and motivate their agents remotely through real-time customer feedbac…
Human Experience, Augmented by Technology and Data
The Future of Service covers any topic from experience design, product design, sales, customer experience, and customer service. So, in essence, it's broad and intended to bring in all different view…
Future of Service Introduction
Host Jonathan Shroyer Welcomes us to the Future of Service podcast. In this episode, Jonathan shares his background and what the show is all about. He also shares what to expect in terms of the guest…