English communication skills for business, tourism, heritage, and museum professionals.
Change isn't coming. Change is here. How you communicate that can mean the difference between success and failure. This week I've got some basic tips on how you can get people to listen. Next wee…
The coronavirus means that more people are working from home - and working from home means online meetings. A lot of people hate these calls because - well - people aren't always on their best behav…
Your English does not have to be perfect in order to communicate well. In this episode, I look at what makes a good communicator - particularly for customer service professionals.