Digital Conversations
Conversational technology and patient engagement are two technology trends sweeping through the three trillion dollar healthcare industry. In these short, interactive discussions, industry experts talk about how and where innovation is impacting the customer experience at hospitals, pharmaceutical companies, and the vast array of related services in the industry.
- Update frequency
- every 25 days
- Average duration
- 16 minutes
- Episodes
- 67
- Years Active
- 2018 - 2023
Conversational Tech Talk with the Guys That Build It
Jacob Heitler and Gabe Hamilton join Greg Kefer for a roundtable discussion focused on some of the design concepts that are going on behind the scenes. Jacob and Gabe are responsible for delivering a…
The Long Arc of Patient Engagement
Greg Johnsen and Greg Kefer talk about the concept of the “long arc” of patient engagement in healthcare - the bi-directional experience versus the broadcast that takes place of the course of time be…
Systems of Record versus Systems of Engagement in Healthcare
Different types of technology are designed to do different things. In this episode, Greg Kefer and Greg Johnsen discuss how EHR systems of record and various engagement solutions can deliver against …
Patient Engagement Priorities: The Multimillion Dollar Emergency Department Opportunity
The Emergency Department is a gigantic access point to medical centers. There is a waiting room full of potential, both good and bad. In this episode, Greg Johnsen and Greg Kefer discuss the signific…
Advocacy, Reviews and the Era of Consumerism in Healthcare
Consumers are gaining more control of how they spend their healthcare dollars and providers are racing to adapt. Similar to the way we use Yelp to rate and evaluate restaurants and hotels, customer r…
The Rise of the Chatbots in Healthcare
Chatbots are changing the way people engage with technology. In this episode, Greg Johnsen and Greg Kefer describe bot technology, how it works, and where it is impacting the customer experience acro…
Patient Engagement and Conversational Technology
In this episode, Greg Kefer and Greg Johnsen discuss the emerging trend of mobile, conversational technology and how this is changing the way patients will interact with healthcare providers.