Certified - The CompTIA A+ Audio Course

Automating tasks and supporting systems remotely are part of modern IT workflows. In this episode, we begin with scripting—specifically .bat and PowerShell scripts—and explain how they’re used to aut…

Protecting sensitive data requires not only digital safeguards but also physical and procedural awareness. This episode teaches you how to properly handle confidential information, whether it's on pr…

Technical skills are vital, but soft skills are what turn technicians into trusted professionals. This episode focuses on communication techniques that improve user experiences and foster trust. We s…

This episode explores the legal and ethical responsibilities of handling data and software in IT environments. We start with licensing—understanding the difference between OEM, volume, and subscripti…

Maintaining the physical environment around IT systems is just as important as managing the systems themselves. This episode begins with ventilation and cooling requirements—how airflow affects serve…

Keeping yourself and your equipment safe is foundational to effective IT work. This episode covers essential safety practices beginning with Electrostatic Discharge (E S D) prevention—why grounding m…

This episode focuses on the backup strategies and data recovery techniques that every IT professional must know. We begin with the Grandfather-Father-Son (GFS) backup rotation model, explaining how i…

Change is a constant in IT, but managing that change responsibly is what keeps systems stable. This episode introduces the formal change management process, starting with the identification of propos…

There’s more than one kind of documentation in I T, and this episode explains the major types that appear on the A Plus exam. We start with Acceptable Use Policies (AUPs), which define what users are…

Keeping track of hardware, software, and configuration data is vital for organizations of all sizes, and this episode explores how asset and inventory management supports that effort. We begin with p…

This episode focuses on the importance of clear, consistent documentation in every phase of IT support. We begin by explaining ticketing systems—how they track user requests, service histories, resol…

The final domain in the Core 2 exam is Operational Procedures, and this episode introduces its wide-ranging content. You’ll learn what this domain includes: documentation standards, safety procedures…

Malware isn’t limited to desktops. In this episode, we explore the types of malicious threats that target mobile devices. We begin with adware, spyware, and malicious apps that gain access to sensiti…

Mobile devices introduce their own unique troubleshooting challenges, particularly when it comes to application behavior. In this episode, we start with app crashes—why they happen, how to review log…

Successfully removing malware requires following the right sequence, and this episode lays out that process according to CompTIA’s expectations. We begin with identification—recognizing that malware …

Security issues don’t always come with flashing warnings—sometimes they hide behind subtle behavior. This episode helps you identify the symptoms that often indicate malware or unauthorized access. W…

When something breaks in Windows, there are several tools you can use to restore functionality, and this episode breaks them down step by step. We begin with the System File Checker (SFC), which scan…

This episode covers some of the most common and dramatic symptoms you'll face when troubleshooting Windows systems. We begin with the infamous Blue Screen of Death—also known as BSOD—explaining what …