Business Mic
A podcast show comprised of intimate interviews with exciting entrepreneurs and leading industry experts who open up and share their amazing business experiences. This is the best place to find meaningful conversations with industry leaders, insider knowledge, and key business resources all for free.
- Update frequency
- every 8 days
- Average duration
- 24 minutes
- Episodes
- 103
- Years Active
- 2018 - 2025
174: Sonia Karamagi Kasagga - Elevating Customer Experience through Personalisation and Internal Sensitization
Sonia Karamagi Kasagga is the Head of Customer Experience at Stanbic Bank Uganda.
With close to two decades of hands-on management experience in the banking sector, Sonia is dedicated to creating sea…
173: Georges Essama - Improving Customer Experience in African Public Sectors
Georges Essama is the Head of Marketing, Communication and Customer Experience at CAMTEL in Cameroon, winner of CXPA's 2022 Emerging Leader Awards, and 2023 chair of CXPA Africa.
During our conversat…
172: Lynn Hunsaker - The impact of business silos on Customer Experience
Lynn is the Chief Customer Officer of ClearAction Continuum. She has experience leading company-wide customer experience transformation for many years at Applied Materials and Sonoco Products where h…
171: Rebekah Kabugo Mugisha - Putting customers at the centre of business strategy
Rebekah is the Customer Experience Manager of the National Social Security Fund, a quasi-government agency responsible for the collection, safekeeping, responsible investment, and distribution of ret…
170: Victor Songa Musiwa - Enhancing Customer Experience through Business Process Management
Victor is a Customer Experience Professional passionate about leveraging information systems as a tool for achieving strategic and operational excellence. He has over 10 years working experience in b…
169: Craig Stoss - The impact of Artificial Intelligence on Customer Experience
Craig is the Director of CX Services at Partnerhero. He has worked closely with Support, Services, Success, Development, and Marketing teams on topics like: CX Processes, Scaling Global Teams, Softw…
168: Amanda Akushie - Using Customer Experience as a strategic tool to build Brand loyalty
Amanda is a customer experience (CX) consultant and coach with over 10 years of experience in the customer service industry. Her background and experience include Customer Experience and Digital Mark…
167: Rob Dwyer - Enhancing Customer Experience through Contact Centers
Rob leads client engagement at Customer Direct and Happitu, a software division of Customer Direct. In this episode, we discuss how businesses can enhance their Customer Experience through Contact …
166: Jonathan Daniels - The State of Customer Centricity in 2023
Jonathan is the co-founder of CX-Brussels and the Director of CX-Centric.
After over a decade of managing large IT and Organisational Transformations programmes Jonathan realised that we were missi…
165: Nicholas Hirya - Leveraging Customer Insights to gain a competitive advantage
Nicholas is the Customer Insights Manager at Movit Uganda. He has over a decade of experience in marketing, sales, and customer insights across FMCG, Consumer tech, and Startups. He is also a member …
164: Oluwatobi Kola-Sodipo - Improving Customer Experience in Africa through a Community of Professionals
Oluwatobi is a Hospitality professional with experience in diverse industries. She has worked in multi-national companies, with a track record of improving customer satisfaction, resolving problems, …
163: Ashley Micciche - Transitioning small business owners successfully into retirement
Ashley is the CEO of True North Retirement Advisors, an independent financial advisory firm managing $230 million in client assets, and located just outside of Portland, Oregon. Ashley specializes in…
162: Valerie Leonard - Strengthening the capacity of Nonprofit organizations
Valerie is an expert in community and organizational development with a mission to strengthen the capacity of organizations to make a positive impact on the communities they serve. Valerie recently l…
161: Sujit Lalwani - How to build a great online presence
Sujit is the Founder of Inspiration Unlimited (Global Inspirational Media). He is the author of Life Simplified! which is a simple coffee-table read solving complex problems of life for youngsters (1…
160: Kim Ades - Using Frame of Mind coaching to achieve success
Kim is the President and Founder of Frame of Mind Coaching™ which works with executives, entrepreneurs, leaders, business owners and other highly driven people to help them reach new levels of accomp…
159: Sarah Kennan - The South African Karoo agave spirit entrepreneur
Sarah is the founder of Leonista, the first 100% Karoo agave spirit in South Africa made the traditional way. The production process follows an age-old recipe used in Mexico to make agave spirits lik…
158: Charlie Whyman - How to grow your business using LinkedIn
In January 2018 Charlie launched a training and education business that helps business owners and consultants win more business and grow the value of their brand using LinkedIn and strategic networki…
157: Zamaswazi Mfusi - Creating African content for young children across the world
Zamaswazi is the Executive Creative Director of IndiLang. IndiLang serves to bridge the gap and create a platform through which indigenous information across the African continent is shared. They se…
156: Stephan Roussan - Why you need a brand strategy
Stephan is the President and Creative Director of ICVM Group; an organisation that provides consulting, creative design, web development and hosting services to a diverse array of prominent national …
155: Zoe Dlamini-Sas - Bringing the Kingdom of eSwatini to the Netherlands
Zoe is the founder of Zoe Zulu Productions. Her company offers authentic African cultural activities and complimentary spin-off themes such as Zulu Dialect coaching, regalia and dress demonstrations,…