Believe in Banking

In this episode, Sean and Gina discuss post-COVID consumer trends and how banks are successfully balancing digital engagement with physical delivery. As consumers increase their online and mobile usa…

In this episode, Sean and Gina kick off 2021 with a look at what we can learn last year's challenges and apply that resilient thinking to 2021, especially the flight to purpose and how people can exp…

Believe in Bloopers. As a holiday gift to our audience, we're giving you a peek behind the curtain of producing a podcast. In this special episode, you'll hear bumbles, bobbles and yes, even a choice…

In this year-end special episode, Sean and Gina recap a most unusual year and look back on some of the meaningful conversations, industry insights and stories of resilience shared on the podcast. Whe…

In this special episode, Sean and Gina welcome Jimmy Stead, Chief Consumer Banking Officer at Frost Bank, a $40 billion Texas-based bank that is focused squarely on the customer’s experience. Jimmy t…

In this episode, Sean and Gina discuss how COVID has served as low tide, exposing whether a bank's fundamental elements – like the brand and branch network – are up to the challenge. They take a list…

In an upcoming special guest episode, Sean and Gina welcome Jimmy Stead, Chief Consumer Banking Officer at Frost Bank, to discuss Frost's unique story of service in Texas communities. In this preview…

In part two of the special guest episode, Sean and Gina welcome back Brad Tidwell, president and CEO of VeraBank, a community bank in Texas. Brad discusses some of the challenges for community bankin…

In our next special guest episode, Sean and Gina welcome Brad Tidwell, president and CEO of VeraBank, a true community bank. Bringing a wealth of banking knowledge to the conversation, Brad talks abo…

COVID is the great catalyst, ushering in change that may have been on the horizon for banking, but it’s now speeding things up. One particular shift we’re seeing is the industrywide recognition and f…

Whether you’re a community bank, a regional bank, a credit union or a national bank, being embedded in the neighborhood and connected to the people you're serving represents your opportunity, now an…

Following up on our guest episode, we recap some of the foundations of relationship banking brought to life during COVID and provide a powerful definition of brand for our times. Understanding your p…

In this special episode, Sean and Gina welcome back Ryan Kilpatrick, Executive Vice President and Chief Brand and Communications Officer for Origin Bank to discuss his ideas on forming relationships …

In this special episode, Sean and Gina welcome Ryan Kilpatrick, Executive Vice President and Chief Brand and Communications Officer from Origin Bank, to the conversation to give real-world insights a…

In this episode, Sean and Gina discuss the power of the brand to financial institutions in stepping up during challenging times. Beyond the storefront, exterior signage and name and logo, what is you…

In this episode, Sean and Gina talk about the inherent assets community institutions have that can be leveraged, specifically the local branch network. They discuss how banks need to be both defensiv…

In this episode, Sean and Gina discuss the waves of challenge and change facing banking – from a financial crisis that started as a health crisis exacerbated by social unrest – and how you can meet t…

In this episode, Sean and Gina discuss how using an empathy-led approach is key to living in this moment with your customers and planning for a safe reopening strategy.

Links mentioned in this episo…

In this episode, Sean and Gina discuss the current state of banking in the wake of the Covid-19 crisis. They cover how financial institutions are responding to this moment and how they are helping th…