Awkward Insurance
Welcome to Awkward Insurance, the podcast that strives to bridge the thrilling world of insurance with the real-life struggles of those of us in the trenches. For producing and servicing agents, insurance centers around relationships and personal connections but let's face it, building relationships can be awkward.
In this podcast hosted by Dustyne Bryant, CIC, CISR, MBA, and Ashley Fitzsimmons, CISR, our conversations are unscripted, and unplanned, and may have you wondering what just happened.
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- Update frequency
- every 16 days
- Average duration
- 39 minutes
- Episodes
- 89
- Years Active
- 2020 - 2025
Educate Yourself: Different Paths to Success
Tune in to hear their discussion about confidence, embarrassment, the struggle to be taken seriously in the workplace, and how to take control of you own education.
Need more inspiration? Find your ow…
30th Anniversary of Outstanding CSR of the Year Award
Nominate or Enter the Competition Here!
Tracy Cotton, CIC, CISR has been an underwriter, CSR, consultant, producer, marketer, and instructor in her more than 25-year career in insurance. Now she is p…
Treating Misinformation
Career Leaps of Faith
Want to take a deeper dive?
Build your selling and service skills with our Dynamics of Selling Course and see how your agency measures up with The Pulse of Customer Service publication!
Focusing exclu…
Cheerleaders Produce: Support In The Workplace
Dustyne’s Final Thoughts: Working with Wes has been one of the highlights of my career. I learned so much about the practice of communication while working with him. The honesty and openness between …
Getting in a Stranger's Car: How Insurance Responds to TNC Exposures
In this Episode of Awkward Insurance, guest and Team Lead for Claims at Penn National Insurance, Nikki Wyatt, joins host Dustyne Bryant, MBA, CIC, CISR, to discuss one corner of the gig economy: Tran…
Dating an Insurance Customer Service Representative
For account managers, communicating their needs and expectations to carriers can be frustrating. Carriers have specific ideas on what preferred business looks like, but what comes across the desk may…
I'm Your Agent. Let's Talk About Sex.
So, why is this so awkward?
No one likes hard conversations. Especially ones about breaking up with your insurance provider. When cancellation requests come across your desk, you may ask yourself “why…
We Didn't Start The Fire...It Was A Gender Reveal Party
Wildfires happen every year but have been astonishingly frequent recently. This past September, one of the most destructive wildfires to date was started by a gender reveal party in California. This …