United Breaks Guitars

Dive into the viral sensation that shook United Airlines in our premiere episode of "Your Customer is Speaking Up!".

Host Brian unpacks the infamous "United Breaks Guitars" incident, where one musician's broken instrument led to a PR disaster costing millions.

Discover how a single customer's voice, amplified through social media, can impact a brand's reputation and bottom line.

Learn crucial lessons about active listening, empowering customer service teams, and the importance of swift problem-solving.

Explore how modern tools can help businesses stay ahead of customer sentiment.

Don't miss this eye-opening look at the power of customer experience in the digital age!