From Bias to Belonging: Airbnb's Battle Against Discrimination

In this eye-opening episode of 'Your Customer is Speaking Up,' our AI hosts Brian and Liam dive into Airbnb's bold response to discrimination on its platform. Discover how the travel giant transformed a PR crisis into a powerful statement on inclusion, reshaping its policies and user experience in the process.
From the viral #AirbnbWhileBlack campaign to the implementation of the Community Commitment, we unpack the strategies that allowed Airbnb to align its practices with its mission of belonging.
Learn valuable lessons on crisis management, the importance of listening to customer concerns, and how companies can take meaningful action to combat bias.
Whether you're a business owner, marketer, or curious traveler, this episode offers insights into the complexities of managing a global platform and the ongoing challenge of creating truly inclusive spaces.
Want to stay ahead of customer sentiment like Airbnb? Check out OhMyCustomer.com, our AI-powered social listening tool that helps you track, deduplicate, and analyze customer conversations across the web.
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