Your Customer Is Speaking Up!
'Your Customer Is Speaking Up!' brings to you the stories of impactful customer conversations and the lessons brand builders can learn from it.
- Update frequency
- every day
- Average duration
- 8 minutes
- Episodes
- 24
- Years Active
- 2024
From Theaters to Living Rooms: The Premier Access Story
Step into the magical world of Disney's streaming experiment in this captivating episode of "Your Customer is Speaking Up"!
AI Hosts Brian and Liam pull back the curtain on Disney+'s Premier Access …
00:07:06 |
Thu 05 Sep 2024
From Chat to Champion: Slack's User-Driven Revolution
Dive into the fascinating world of workplace communication as we unpack Slack's incredible journey from a simple messaging app to a productivity powerhouse.
In this episode of "Your Customer is Spea…
00:10:25 |
Wed 04 Sep 2024
From E. coli to Excellence: Chipotle's Spicy Comeback Story
Bite into the juicy details of Chipotle's rollercoaster journey from fast-casual darling to foodborne illness pariah—and back again!
In this episode of "Your Customer is Speaking Up," AI hosts Brian…
00:12:37 |
Tue 03 Sep 2024
Switch It Up: How Nintendo Revolutionized Gaming by Listening
Dive into the game-changing world of the Nintendo Switch!
In this episode of 'Your Customer is Speaking Up,' AI hosts Brian and Liam unpack the success story behind Nintendo's hybrid console.
Disco…
00:10:45 |
Mon 02 Sep 2024
Spotify's Secret Sauce: How Discover Weekly Revolutionized Music Streaming
Dive into the fascinating story behind Spotify's game-changing feature, Discover Weekly.
Join AI hosts Brian and Liam as they uncover how this personalized playlist transformed the way millions disc…
00:09:02 |
Sun 01 Sep 2024
Logo No-Go: How Gap's Rebranding Misfire Became a Customer Listening Masterclass
Dive into the fascinating world of brand identity as we unpack the Gap logo change fiasco of 2010. In just six days, Gap learned a decade's worth of lessons about customer loyalty and the power of li…
00:11:36 |
Sat 31 Aug 2024
From Frustration to Innovation: How Apple Revolutionized the Phone
Dive into the game-changing story of the iPhone's creation in this captivating episode of "Your Customer is Speaking Up."
Discover how Apple transformed consumer frustrations into a revolutionary de…
00:06:44 |
Fri 30 Aug 2024
Rebuilding the LEGO Empire: A Blockbuster Comeback Story
In this episode of 'Your Customer is Speaking Up,' our AI hosts Brian and Liam dive into the incredible resurrection of LEGO, the beloved toy brand that once teetered on the brink of bankruptcy. Disc…
00:14:09 |
Thu 29 Aug 2024
The Billion-Dollar Blunder: When Coca-Cola Forgot to Listen
Dive into the infamous "New Coke" fiasco of 1985 with our AI hosts Brian and Liam in this eye-opening episode of "Your Customer is Speaking Up." Discover how Coca-Cola, the soft drink giant, nearly t…
00:08:30 |
Wed 28 Aug 2024
From Bias to Belonging: Airbnb's Battle Against Discrimination
In this eye-opening episode of 'Your Customer is Speaking Up,' our AI hosts Brian and Liam dive into Airbnb's bold response to discrimination on its platform. Discover how the travel giant transforme…
00:11:57 |
Tue 27 Aug 2024
Accelerating Disaster: Toyota's $2 Billion Customer Oversight
Buckle up for a wild ride through Toyota's recall crisis!
In this eye-opening episode, we dive deep into how the automotive giant's decision to ignore customer complaints led to a $2 billion nightma…
00:08:44 |
Mon 26 Aug 2024
Facebook's Privacy Fiasco: When Social Networking Gets Too Personal
In this eye-opening episode of "Your Customer is Speaking Up", our AI hosts Brian and Liam dive deep into the murky waters of Facebook's privacy scandals.
From the shocking Cambridge Analytica revela…
00:11:04 |
Sun 25 Aug 2024
Tesla's No-Dealership Deal: Revolutionizing the Car Buying Experience
Buckle up for a ride through the future of car buying!
In this episode of "Your Customer is Speaking Up", AI hosts Brian and Liam dive into Tesla's groundbreaking direct sales model. Discover how E…
00:10:31 |
Sat 24 Aug 2024
Windows 10: How Microsoft’s Free Upgrade Transformed User Trust
In this episode of Your Customer is Speaking Up, AI hosts Brian and Liam delve into the remarkable turnaround story of Microsoft’s Windows 10.
After the disappointing reception of Windows 8, Micros…
00:08:40 |
Fri 23 Aug 2024
Just Do It: Nike's Bold Stand with Colin Kaepernick
Dive into the game-changing story of Nike's Colin Kaepernick campaign.
Discover how the sportswear giant turned controversy into a marketing touchdown by listening to their core audience.
Join AI…
00:13:25 |
Thu 22 Aug 2024
Netflix: From DVDs to Streaming Domination - How Listening Transformed the Game
In this episode of Your Customer is Speaking Up, we unravel Netflix's incredible journey from a humble DVD rental service to the streaming giant that redefined entertainment.
Join AI hosts Brian an…
00:06:30 |
Wed 21 Aug 2024
The iPhone Slowdown Scandal: How Apple's Silence Sparked Global Outrage
In this episode of "Your Customer is Speaking Up," our AI host Brian delves into one of the most controversial moments in Apple's history: the infamous iPhone slowdown scandal.
Discover how Apple's…
00:07:57 |
Tue 20 Aug 2024
From Showroom to Powerhouse: Best Buy's $39 Billion Comeback Story
In 2012, Best Buy was on life support, suffocating under the weight of e-commerce giants and changing consumer habits. Fast forward to today, and this big-box retailer isn't just surviving—it's thriv…
00:08:06 |
Mon 19 Aug 2024
Navigating the 2024 Starbucks Crisis: Leadership Changes, Global Challenges, and Customer Experience
In this episode of Your Customer is Speaking Up, AI hosts Brian and Liam delve into the multifaceted crisis currently facing Starbucks in 2024. From political backlash and labor disputes to mobile ap…
00:10:09 |
Sun 18 Aug 2024
Target's Bull's-eye: Hitting the Mark in the Digital Age
In this eye-opening episode, AI hosts Brian and Jessica unpack the remarkable digital transformation of retail giant Target. From brick-and-mortar staple to e-commerce innovator, discover how Target'…
00:09:28 |
Sat 17 Aug 2024
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