Training Back of the House Team Members in Customer Service

In the bustling world of hospitality, where the success of a business hinges on the seamless orchestration of front-of-the-house and back-of-the-house operations, clear communication channels serve as the lifeblood of efficiency and customer satisfaction.

By establishing transparent pathways for dialogue between these two crucial realms, businesses can navigate challenges with finesse and cultivate an environment conducive to exceptional service.

Moreover, instilling a profound understanding of the direct impact of their roles on the overall customer experience empowers back-of-the-house staff to elevate their performance beyond the confines of their kitchen or workspace.

Through regular training, feedback, and recognition, businesses can nurture a culture of excellence, ensuring that every member of the team is motivated and equipped to deliver nothing short of excellence in customer service.

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Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

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