The little things make a big difference! Sponsored by ComOps

With special guest George Polyard, from ComOps, hosts Stephanie Leger from First Rate Hospitality and Michele Kline from Kline Hospitality, take a deep dive into the importance of the guest experience and how the little things our team members do, can make a big impact on our guests.

Let this episode serve as a reminder that managing from behind the desk doesn’t allow you to spot/prevent those WTF! moments. PS: Get your steps in by using the stairs and walk the floors!

Connect with Guest Speaker

George Polyard https://www.linkedin.com/in/georgepol...

ComOps https://www.comops.com/

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekl...

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

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