Back by popular demand, I open up the mail bag from listeners and answer some of their biggest worries and concerns when it comes to WCB claims.
Today we focus on two key areas. Using surveillance in WCB claim and managing an angry workforce.
Why are your employees angry? How does having a WCB claim complicate things. More importantly, how can you help an angry worker buy in to the program again after suffering a WCB claim. I share the 3 areas I focus on that's helped me turn around not only the worker, but entire organizations and how they manage angry workers.
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