Ep. 129 - The Weight of Customer Experience Through Business Reviews (Panel + Audience)
- Author
- seboc.com - The Society of Evidence-Based Organizational Consulting
- Published
- Mon 10 Apr 2023
- Episode Link
- https://seboc.podbean.com/e/ep-129-the-weight-of-customer-experience-through-business-reviews/
In this episode: Dr. Jeremy Lucabaugh, Tom Bradshaw, Rich Cruz, Dr. Martha Grajdek, LindaAnn Rogers, Lee Crowson, Eva Simone, and Imani Nakyanzi.
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References
Bilgihan, A., Kandampully, J., & Zhang, T. (2016). Towards a unified customer experience in online shopping environments: Antecedents and outcomes. International Journal of Quality and Service Sciences, 8(1), 102-119.
Jain, R., Aagja, J., & Bagdare, S. (2017). Customer experience–a review and research agenda. Journal of Service Theory and Practice, 27(3), 642-662.
Karakaya, F., & Barnes, N. G. (2010). Impact of online reviews of customer care experience on brand or company selection. Journal of Consumer Marketing, 27(5), 447-457.
