What to Do When Customers Say “I Need to Think About It"

Ever heard “I need to think about it” and watched your sale walk out the door?

In this episode of Windshield Time, Chris Elmore and James Walker unpack one of the most common—and misunderstood—objections in the field. Learn what that phrase really means, why it’s usually a smokescreen, and how to respond without being pushy, salesy, or awkward.

You’ll walk away with tools to turn vague brush-offs into confident conversations that move the sale forward.

📥 Download the FREE Objection Handling Playbook — loaded with scripts and strategies to help techs close more: https://www.servextra.com/objection-handling-playbook-download/

What You’ll Learn:

• How to decode “I need to think about it”

• The LEAP Framework for handling objections

• A 5–10 Minute Soft Close strategy

• Clarifying questions that uncover real concerns

• How to stay confident, calm, and in control

Mentioned in This Episode:

→ LEAP Framework: Listen, Empathize, Ask Questions, Problem Solve → Clarifying Question Sequence → Windshield Time Sales Training for Techs

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