Digital Workers: Saving Healthcare's Back Office

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Ever wonder why healthcare costs keep rising while hospitals struggle financially? The answer might lie in what Ananth Manivannan Founder @ Resolvd AI, calls "the swivel chair problem" – the countless hours healthcare professionals spend manually transferring data between systems instead of focusing on patient care.

The journey behind Resolvd AI began in an ICU room, where Ananth watched nurses smuggle basic supplies like pillowcases between departments while his parent battled a brain tumor. This striking illustration of broken healthcare operations sparked a mission to fix the invisible workflows crippling hospitals from within. Today, Resolvd AI works with the very same hospitals that saved his parent's life.

Healthcare's back office faces a perfect storm: growing mountains of unstructured data trapped in PDFs and faxes, critical knowledge that exists only in employees' heads, and staffing shortages that force existing teams to work 80-90 hour weeks. When leaders ask for the 7-10 additional staff members they desperately need, budget constraints make approval impossible. Meanwhile, revenue leaks through cracks in processes like surgical billing, where items used in operating rooms go uncharged due to overwhelmed manual workflows.

Resolvds digital workers don't replace humans – they liberate them. By automating the repetitive tasks nobody wants to do, they allow clinical staff to focus on patients and give operations teams their weekends back. The system analyzes communication patterns, identifies process bottlenecks, and preserves institutional knowledge beyond individual employees. As one hospital executive put it, their biggest fear wasn't AI – it was "what happens when Sydney gets sick" and no one can process critical workflows.

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