Steve Pappas: Setting the GOLD Standard Customer Experience
- Author
- Steve Pappas, Science of CX, Simple CX, Remarkable Experiences, Tony Davis
- Published
- Tue 09 Aug 2022
- Episode Link
- https://well-rounded-leaders.simplecast.com/episodes/steve-pappas-part-1-setting-the-gold-standard-customer-experience-A50kv7w_
EPISODE HIGHLIGHTS
- Customer service excellence was engrained in Steve at a young age from Uncle Nick's priceless education.
- How awareness of the 5 senses can WOW your customers!
- The abysmal "State of the Customer Service" we're experiencing today.
- Solution minded customer service mentality
- Mastering friction reduction & making it easy to do business with you!
- Steve's "Science of CX" podcast for customer service masterclass like learning.
- Steve's Top 5 cities of the world to visit
- Free eBook for listeners - "SimpleCX" - available in August to download
