Let's Talk about Apologies: Part 2.

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CITATIONS FOR TODAY'S EPISODE

1. The apology is not the only time to talk about [Why Won't You Apologize?: Healing Big Betrayals and Everyday Hurts by Harriet Lerner, PhD]
2. Only apologize if you mean it
3. Say it once [Why Won't You Apologize?: Healing Big Betrayals and Everyday Hurts by Harriet Lerner, PhD]
4. Keep it short [Why Won't You Apologize?: Healing Big Betrayals and Everyday Hurts by Harriet Lerner, PhD]
5. Don’t use it as a device to shut someone up [Why Won't You Apologize?: Healing Big Betrayals and Everyday Hurts by Harriet Lerner, PhD] or to get what you want
6. Don't overdo or make it over the top [Why Won't You Apologize?: Healing Big Betrayals and Everyday Hurts by Harriet Lerner, PhD]
7. Watch your body language
8. Start it with I’m sorry or I apologize (Mindtools)
9. Spell out the mistake (Mindtools)
10. Be sincere and authentic (Mindtools)
11. Don’t make excuses (Mindtools)
12. Own your impact
13. Say what you should have done
14. Listen to the other person
15. Don’t demand forgiveness
16. Keep the focus on your actions—and not on the other person’s response
17. Don't get caught up on who started on it or who is to blame
18. State your future plans to make amends
19. Do your best to not repeat the behavior
20. Don’t expect things to go back to normal immediately

BONUS TIP: Why Won't You Apologize?: Healing Big Betrayals and Everyday Hurts by Harriet Lerner, PhD

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BOOK RECOMMENDATIONS

• Why Won't You Apologize?: Healing Big Betrayals and Everyday Hurts by Harriet Lerner, PhD