Conversational AI at Genesys with Harshali Desai and Mitch Mason
- Author
- Kane Simms
- Published
- Wed 14 Sep 2022
- Episode Link
- https://shows.acast.com/vux-world/episodes/conversational-ai-at-genesys-with-harshali-desai-and-mitch-m
Harshali Desai, Sr Product Marketing Manager, and Mitch Mason, Product Manager, both work on the conversational AI side of Genesys, the industry-leading CCaaS provider. Harshali and Mitch both join us to share the Genesys approach to conversation design, knowledge management, agent assist and process automation.
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