AI-based routing in contact centres with Ronald Rubens, Sentio CX
- Author
- Kane Simms
- Published
- Fri 27 Oct 2023
- Episode Link
- https://shows.acast.com/vux-world/episodes/ai-based-routing-in-contact-centres-with-ronald-rubens-senti
Ronald Rubens, CEO, Sentio CX joins us to share the current issues with live agent escalations and how Sentio CX AI-based routing is helping make sure that every AI agent conversation that requires escalation to live humans, is done so efficiently and effectively.
Hosted on Acast. See acast.com/privacy for more information.
