(Timestamps are an approximation)
00:52 Defining Mediation
02:34 Mediation in Local Government
05:08 Mediation in Noise Complaints
09:05 Benefits of Mediation for Local Government
11:41 Mediation in Policy and Ordinance Development
13:11 Cost Benefit of Mediation
15:15 Mediation and Community Engagement
20:22 Challenges in Mediation
25:56 Implementing Mediation in Local Government
28:26 Finding and Hiring Mediators
29:13 Conclusion
Resources
ICMA Learning Lab on-demand webinar: Managing a Divided Council.