Voice of Super Episode 3: Lessons from the banking sector

The latest episode of the Voice of Super Podcast features outgoing Australian Banking Association CEO and former Queensland Premier Anna Bligh, who joins ASFA CEO Mary Delahunty to share the key lessons she’s learned in the banking sector and what's relevant to superannuation. Her insights include the importance of building and maintaining trust in your brand, and the challenge of meeting customers’ expectations around speed of access to their information without sacrificing safety.