Jon Ferrara, smashing phones, and the death and rebirth of CRM

Stewart and Travis spend an awful long time reminiscing about the terrible, horrible days of using customer relationship management (CRM) solutions in the field and then muse on the future of smartphone-driven selling. We're then joined by CRM pioneer Jon Ferrara, who tells us that the past is broken, and the future is golden. Oh, and Jon forgets that visual jokes don't translate well on an audio podcast, but we love him all the more for it.