Adam Goldstein, avoiding Chinese airlines, and Snapchat's biggest problem

This week, Travis and Stewart talk about the world's first dedicated Snapchat conference/awards show and a new solution that solves the ephemeral messaging platform's biggest issue. We then interview Adam Goldstein of Hipmunk -- the travel company and app that was just acquired by Concur -- and talk chatbots, natural language understanding, and the never-satisfied customer. And boy, do those customers ask some challenging questions.