041 Creating customer empathy in size 14 shoes! | Customer Experience Tips

What is customer empathy? And importantly, how do you do it in size 14 shoes!!!

In this week's episode (continuing with my series of customer experience tips), I am sharing my recent story of how I received an amazing customer experience filled with empathy when I bought some new running shoes.

But the most important question here is, when was the last time you walked in your customer's shoes?

What do they think, see, hear or feel? One of the keys to creating a great customer experience is to create empathy! Take a listen to this short story and I hope it inspires you to use a little imagination to think, "what would it feel like to walk in my customer's shoes?"

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