Giant Rocketship: Smarter Ticketing (EP 823)

In this lively episode of Uncle Marv’s IT Business Podcast, Marvin Bee sits down with Dustin Puryear, CEO and founder of Giant Rocketship, for a candid, insightful, and often hilarious conversation about the real-world challenges of automating helpdesk operations. Dustin, a former MSP owner himself, shares how Giant Rocketship is changing the game for IT service providers by using AI to optimize ticket flow, rebalance workloads, and keep both techs and clients happy-without losing the human touch that sets great MSPs apart.

Why Listen?

• Get actionable strategies for automating your MSP’s helpdesk without losing the human touch.
• Learn how to prioritize VIP clients and optimize tech workloads using AI.
• Hear real-world stories and honest advice from someone who’s been in the MSP trenches.
• Find out what’s coming next in MSP automation-and how to stay ahead of the curve.

Companies, Products, and Books Mentioned

• Giant Rocketship – https://giantrocketship.com
• ConnectWise – https://connectwise.com
• Autotask – https://datto.com/products/autotask-psa
• DattoCon – https://dattocon.com
• MSP GeekCon – https://mspgeekcon.com

=== SPONSORS

• Premier Partner, NetAlly: https://www.itbusinesspodcast.com/netally/

=== MUSIC LICENSE CERTIFICATE

• Item Title: Upbeat & Fun Sports Rock Logo
• Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
• Item ID: CSR3UET
• Author Username: AlexanderRufire
• Licensee: Marvin Bee
• Registered Project Name: IT Business Podcast
• License Date: January 1st, 2024
• Item License Code: 7X9F52DNML

=== Show Information

• Website: https://www.itbusinesspodcast.com/
• Host: Marvin Bee
• Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
• Become a monthly supporter: https://ko-fi.com/itbusinesspodcast