635 Kaseya's Nadir Merchant - Cooper, Copilot and More

Nadir explains that his primary focus is understanding customer needs and ensuring that Kaseya's product roadmaps address those needs. He emphasizes the importance of building a cohesive ecosystem where different modules work together seamlessly. 

One of Nadir's key initiatives is the IT Glue Copilot, which leverages AI to automate documentation management tasks. This includes creating, curating, and making documentation more accessible to users. The Copilot suggests related items based on machine learning algorithms trained on individual customer data. 

Nadir stresses that Kaseya is taking a judicious approach to AI integration, focusing on delivering tangible outcomes rather than simply slapping an "AI" label on existing features. He highlights the importance of building a culture around documentation within organizations. 

Key Takeaways:

• Kaseya is integrating AI to enhance documentation management and accessibility.
• The IT Glue Copilot suggests related items based on machine learning algorithms.
• Kaseya's approach to AI is focused on delivering tangible outcomes for customers.
• Building a culture around documentation is crucial for effective knowledge sharing.

Links from the show:

IT Glue Copilot: https://www.itglue.com/copilot/

=== Show Information

• Website: https://www.itbusinesspodcast.com/
• Host: Marvin Bee
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