2024 Tyler Tech Podcast Highlights: Elevating the Resident Experience

In this special episode of the Tyler Tech Podcast, we’re revisiting highlights from 2024 to explore how public sector technology is transforming the resident experience. From streamlining payments to enhancing transportation systems, fostering accessibility, and leveraging artificial intelligence, these discussions reveal how governments are breaking down barriers and improving community services.

Morgan Jines, Tyler’s vice president of payments, explains how integrated payment systems meet evolving constituent expectations and create seamless experiences.

Ted Thien, vice president and general manager of transportation software, discusses how families now demand Uber-like transparency and efficiency in K-12 transportation.

Elliot Flautt, director of state data solutions, explores how artificial intelligence (AI) is empowering governments to anticipate resident needs and deliver proactive services.

Kathy Wolf, senior director of user experience, and Mike Teeters, senior product manager, emphasize the importance of accessibility and inclusive design in fostering stronger, more connected communities.

Finally, Kristine Lim, product manager in Tyler’s Data & Insights Division, highlights how AI simplifies access to government data and enhances transparency.

Join us for an insightful look at how governments are leveraging technology to build more inclusive, efficient, and resident-centered services.

This episode also celebrates inspiring stories from public sector organizations making a tangible difference in their communities through impactful technology. These examples of innovation highlight the possibilities when purpose-driven solutions meet government needs. For Tyler clients, applications are now open for the Tyler Excellence Awards, which honor organizations driving meaningful change with forward-thinking approaches.

Submit your application here. You can also read more about excellence in the public sector below:

• Blog: Excellence 2024: Data & Transparency Solutions
• Blog: Excellence 2024: Connected Community Solutions
• Blog: Excellence 2024: Operational Efficiency Solutions

And learn more about the topics discussed in this episode with these resources:

• Download: Digital Access and Accessibility in the Resident Experience
• Download: Revolutionizing the Government Workforce With AI
• Download: A Digital Guide to Modernizing the Resident Experience
• Blog: Transforming Government Payments Through a Unified Platform
• Blog: Accessibility’s Role in the Resident Experience
• Blog: Inclusive Design Connects the Whole Community
• Tyler Tech Podcast: The Benefits of a Unified Digital Government Payment System
• Tyler Tech Podcast: Student Transportation Tech Solutions: Safety, Efficiency, and AI
• Tyler Tech Podcast: Exploring AI’s Transformative Potential in the Public Sector
• Tyler Tech Podcast: Why Accessibility in Public Sector Technology Matters
• Tyler Tech Podcast: AI in the Public Sector: Guidance, Responsibility, and Impact

Listen to other episodes of the Tyler Tech Podcast.

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