The first step in communicating total acceptance of your transgender loved one is getting their pronouns right. But why is it so important? Why do our trans friends and relatives react so strongly when someone gets it wrong? Can't they understand that the people around them are trying? Their reactions can be confusing if you've never experienced having people use the wrong pronouns for you. Mel Davis from Rainbow Alliance Advocacy returns to the podcast to help the rest of us understand in simple language why pronouns matter, and how to adjust to they/them and neo-pronouns.