TP405 - Do Healthcare Consumers Actually “Shop”?

In this episode, hosts Reed Smith and Chris Boyer explore the concept of consumer-driven healthcare and why it often falls short of true "shopping" experiences, discussing how factors like insurance coverage, geographic limitations, and health drivers complicate decision-making for patients. From the pitfalls of online appointment scheduling to the limitations of "reserve your spot" features in emergency departments, they break down how healthcare systems must improve UX/UI design to better serve patients.
Mentions from the Show: 

Why “Shopping” is a Problematic UX Metaphor for Considered Purchases Such as Healthcare

The Future of Healthcare: 5 Trends to Watch in 2023

Health Literacy in the United States

America Worries About Health Costs

​​Accenture: Human at the Heart

Real-Time Access to Electronic Health Record via a Patient Portal in a Tertiary Hospital: Is it Harmful? A Retrospective Mixed Methods Observational Study

From Data To Decisions: Using Insights For Better Results

Reed Smith on LinkedIn

Chris Boyer on LinkedIn

Chris Boyer website

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