TP378 - The ROI of Culture

Since the pandemic (and arguably before), health systems are dealing with unprecedented staffing and culture challenges. In this episode, hosts Reed Smith and Chris Boyer discuss the results of a recent study on healthcare employee satisfaction, discuss how to address “quiet quitting” and share high-level thoughts on how organizations could begin changing their own culture. Then they are joined by Christy Pretzinger, CEO of WG Content, how shares her concept of the Cultural Balance Sheet and the results she’s seen by adopting a life-work balance at her organization. 
Mentions from the show: 

TP251 – ICYMI: The High Stakes of Digital Marketing In Healthcare

My Language of Love Presentation from HITMC 2022 

Press Ganey insight report: Employee experience in healthcare 2024

The Rise of Quiet Quitting: The Hidden Epidemic of Employee Disengagement 

How To Improve Your Company's Culture: Four Steps

Christy Pretzinger on LinkedIn

WG Content website

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