TP315 - Why Do We Make Things So Hard for Patients?

Healthcare professionals realize the importance of focusing on healthcare consumerism. In this episode, hosts Chris Boyer and Reed Smith discuss why health systems and hospitals still struggle with developing experiences that are simple and accessible, including sharing what the modern healthcare consumer wants (and what they complain about the most), the challenges to consumer-driven healthcare and ways we can begin to bridge the gap. 
Mentions from the Show:

CVS Health’s Health Care Insights Study 2022 

5 Common Patient Complaints in Healthcare

8 Challenges to Customer-Driven Health Care

How to Turn Healthcare Consumerism Challenge into an Opportunity

Touchpoint on Twitter

Reed Smith Twitter

Chris Boyer Twitter

Chris Boyer website

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