TP311 - Touch Point Podcast Annual Year in Review - 2022

In the annual “Year in Review” show, hosts Reed Smith and Chris Boyer reflect back on the past year of the Touch Point podcast, sharing some of their most popular topics, favorite shows, including a special shout-out to our Guest of the Year - Stephanie Petrazzi of Nuvance Health. They also share their perspective on “virtue signaling” in our industry and close out the show with their predictions for the upcoming year. 

Mentions from the Show:

TP285 - The Problem with the Pixel

TP264 - Designing a Voice of Customer Program

TP257 - A Focus on Patient Experience, Marketing and Data

TP262 - The Winds of Change

TP263 - The Purpose of Consumerism

TP253 - Operations Impact on Experience

Best Guest: Stephanie Petrazzi - TP302 - When is a CRM not a CRM

Reed’s favorite episode: TP266 – The Next Wave of Telemedicine and At Home Care

Chris’ favorite episode: TP304 - Social Media is Dead

Touchpoint on Twitter

Reed Smith Twitter

Chris Boyer Twitter

Chris Boyer website

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