TP303 - Are Health Systems Really Ready for Consumerism?

Health systems understand the need to embrace consumerism - and that improving the healthcare consumer experience is a competitive differentiator. But are we ready for it? In this episode, hosts Reed Smith and Chris Boyer discuss the new digital consumer and the challenges their expectations have on health systems. Rob Klein from Klein & Partners joins to share the latest insights from the 2022 Consumer Insights Study his organization recently published. 
Mentions from the Show: 

Healthcare's newest pivot: consumer identity as the cornerstone of digital health

2022 US Consumer Trends in Patient Engagement Survey

Poor Personalized Healthcare Limits Healthcare Consumerism

64% Of Consumers Have Never Tried To Find Healthcare Prices, New Survey Shows

Klein & Partners

Rob Klein on LinkedIn

Touchpoint.health

Chris Boyer on LinkedIn

Chris Boyer on Twitter

Reed Smith on LinkedIn

Reed Smith on Twitter

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