TP108 - The Anatomy of an Online Review

It’s commonly understood that online reviews are an important component of hospitals’ and health systems’ online reputation management efforts. But are all online reviews the same? In this episode, hosts Reed Smith and Chris Boyer explore the various elements of an online review - from open vs. closed review systems, the benefits of a five star rating system to how organizations can benchmark their efforts against others. They are joined by Chrissy Daniels of Press Ganey, in which she shares her experience helping physicians and hospitals embrace transparency through online ratings.
Mentions from the Show:
What makes a great online review?
The Ultimate Guide to Online Reviews
No. 1 word in online negative hospital reviews is 'told'
Binary Fountain whitepapers on Online Reputation Management
Chrissy Daniels on LinkedIn
Press Ganey on Twitter
Find Us Online:
Touchpoint podcast Twitter
Reed Smith Twitter
Chris Boyer Twitter
Chris Boyer website
Social Health Institute
This episode is made possible by our sponsors, Loyal, Influence Health, & Binary Fountain
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