#178 - A Simple Question to Keep Customers

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In this episode, host John Laurito talks about the importance of consistently asking your clients for feedback. It's human nature for most customers to walk away and not come back instead of telling that company how they really feel. Especially for industries with a lot of competition, it's easier for customers to switch than to go through the pain of giving feedback. So as a leader, learn to ASK for feedback and not wait for it.

Show notes:
[1:58] Why do we not tell people how we feel?
[3:10] A real-life example from John
[7:00] Easy lesson: ask for feedback
[10:55] Key takeaway for today's episode
[12:38] Outro

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