#19 No Capes Required: How Kroger’s Captain America Team Got Superpowers

What do you get when you combine 16 monitoring tools, constant war room calls, and app chaos? For Kroger, it was a nightmare—until they flipped the script with Dynatrace.

In this episode of Thriving in Ambiguity, I walk you through Kroger’s real-world transformation, featuring insights from Jay Cotton, their lead performance engineer. You’ll hear how their “Captain America Team” ditched the noise, tamed complexity, and became IT superheroes using AI-powered observability.

We explore:

• How support tickets dropped from 700 to 7 a week

• What one agent can do across a hybrid cloud environment

• Why observability isn’t just monitoring—it’s innovation fuel

• The power of Davis AI, Smartscape, and PurePath in action

Whether you’re in state government, higher ed, or enterprise IT, this story proves there’s a smarter, faster way to manage your apps—and get some sleep while you’re at it.

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